Anywhere365 Introduces Web Agent for Microsoft Dynamics 365
Workstreampeople, a global leader in contact center solutions for Skype for Business and Microsoft Teams, today announced the introduction of the Anywhere365 Web Agent for Microsoft Dynamics 365. Based on the Dynamics 365 Channel Integration Framework (CIF) the Web Agent is nested in the Dynamics 365 interface and provides users with Anywhere365’s omni-channel contact center functionality without having to move between applications. The Dynamics 365 client is automatically resized to accommodate the Web Agent ensuring none of the user interface is masked. Agents can receive, send, and automatically log calls, chats, emails and video all from within Dynamics 365, improving the efficiency and accuracy of customer interactions.
From the Anywhere365 Web Agent, Dynamics 365 users can control media interactions and monitor real-time queue information. Integration with Microsoft Azure services provides automatic language detection and real-time translation of chat and voice interactions between callers and agents, and saves transcriptions of the conversations to Dynamics 365. The Anywhere365 Timeline displays the entire customer journey from initial contact to closing, including interactions transferred outside the contact center, and logs the information in Dynamics 365.
“The Anywhere365 Web Agent for Dynamics 365 continues our commitment to offer innovative dialogue management solutions to help our customers drive the digital transformation of their workflow processes.” says Workstreampeople CEO, Gijs Guerts. "As a Microsoft CIF preview partner, we are excited to build on the already impressive Dynamics 365 suite with an integration that streamlines contact center operations and improves the overall customer experience. Dynamics 365 users with international operations will be able to harness the Anywhere365 integration with Azure real-time language detection and translation to service their global clients in the language of their choice by agents who can also interact in their native language. This ability provides a real customer service differentiator for organizations using Dynamics 365.”
The Anywhere365 Web Agent runs in the Azure cloud and utilizes the Dynamics 365 CIF application programming interfaces to integrate with the Microsoft Dynamics Unified Interface. This provides Dynamics 365 with the ability to integrate with rich Anywhere365 contact center and dialogue management capabilities. Anywhere365 Web Agent supports Dynamics 365 online and on-premises for Skype for Business, Office365 (Cloud PBX), Microsoft Teams and WebRTC.
In addition to the unified Dynamics 365 agent experience, Web Agent leverages the complete Anywhere365 contact center suite including:
- IVR and ICR (Integrated Chat Response) with Azure Cognitive Services to provide real-time language detection for speech in 11 languages and chat translation in 60 different languages.
- Call and Chat Recording of inbound, outbound and internal calls and chats.
- Omnichannel smart routing based on numbers, skills, geography, IVR prompts, CRM data, etc.
- Agent Management in real time over multiple contact center groups and skills.
- Outbound Dialing options from click-to-call to Power-Dialing
- Call Reporting and Wallboards providing historical and real-time performance monitoring
- Integration with Microsoft Flow, PowerApps, Power BI tools, and over 30 other CRM and ERP solutions.
About Workstreampeople
Workstreampeople® is a Microsoft Gold Partner and the creators of Anywhere365 Universal Contact Center, the fully featured, truly native Skype for Business contact center solution built exclusively on Microsoft technologies and platforms. We know today’s businesses must manage a myriad of communications channels from various locations and times of day. Workstreampeople believes managing these diverse customer dialogues is key to helping organizations drive the digital transformation of their processes and business models, personalize the customer experience and empower workforce efficiency. With more than 740 customers in more than 40 countries across the globe, including 26 members of the Fortune Global 500, Anywhere365 is the largest and most comprehensive native Skype for Business and Teams contact center solution in the market. Anywhere365 is the only solution certified by Microsoft for Skype for Business for all three product categories: Reception Attendant; Contact Center and Call Recording.
Visit us at anywhere365.io/, LinkedIn and YouTube.
To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190116005783/en/
Contact information
Media Contact
Todd Simons
Workstreampeople
Vice President
Marketing
1-343-773-7777
todds@workstreampeople.com
About Business Wire
Business Wire(c) 2018 Business Wire, Inc., All rights reserved.
Business Wire, a Berkshire Hathaway company, is the global leader in multiplatform press release distribution.
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
Tecnotree Achieves Strong Q1 2024 Results with Sustained Revenue Growth and Enhanced Profitability26.4.2024 10:46:00 CEST | Press release
Tecnotree, a global digital platform and services leader for AI, 5G, and cloud-native technologies, today announced its financial results for the first quarter of 2024, demonstrating solid growth with a 4.7% increase in revenue. The company maintained its momentum in driving global sales of its digital platform, in the first quarter of 2024, completing many AIML and digital transformations to key customers, resulting in a significant increase in revenue. The growth was primarily driven by new wins in the LATAM region, while EMEA and APAC regions remain growing markets for the digital platform. Key Q1 Highlights of the financial results: Net sales increased 4.7% to EUR 16.3 (15.5) million. Operating results increased by 22.3% to EUR 4.4 (3.6) million. Earnings per share EUR 0.01 (0.01). Order book at the end of the period increased by 10.3% to EUR 74.8 (67.8) million. Tecnotree achieved several notable milestones in the first quarter. The company solidified its position as a trusted par
flatexDEGIRO Starts Into Expected Record Year 2024 With a Jump in Revenues and Earnings25.4.2024 20:19:00 CEST | Press release
flatexDEGIRO starts into expected record year 2024 with a jump in revenues and earnings Revenues increased by 25% to € 123 million (Q1 2023: € 98 million) flatexDEGIRO benefits from both rising interest income and a significant increase in commission income per transaction EBITDA improves by 177% to € 54 million (Q1 2023: € 19 million) Consolidated net profit increases by 340% to € 30 million (Q1 2023: € 7 million) 121,000 new customer accounts in Q1 2024 increase customer base to over 2.8 million (March 2023: 2.5 million) Net cash inflows of € 1.8 billion in Q1 2024 Revenues and consolidated net income in 2024 expected to be at the upper end of the guidance corridor (revenue growth of 5-15% and increase in consolidated net income of 25-50%) For the first time, the Management Board and Supervisory Board will propose to the upcoming Annual General Meeting the authorization to buy back up to 10% of the share capital as well as an additional dividend of 4 cents per share Dr. Benon Janos,
OpenGate Capital Completes Sale of SMAC25.4.2024 19:14:00 CEST | Press release
OpenGate Capital (“OpenGate”), a global private equity firm, announced today that it has completed the sale of SMAC, a provider of waterproofing and building envelope systems, to Compagnie Financière Jousset (“CFJ”) and the SMAC management team. Terms of the transaction were not disclosed. SMAC was established in 1884 and has grown into a leader in the French waterproofing and facades market. OpenGate acquired the business in 2019 from Colas Group, a subsidiary of Bouygues SA. Following the carve-out and stabilization of SMAC in the first year of investment, OpenGate embarked on a three-prong approach to sell the manufacturing (“Industrie”) business lines in 2020 and 2021 and achieved the following results: March 2021: Axter (membranes business) was sold to IKO April 2021: Skydôme (skylights business) was sold to Kingspan January 2022: Résipoly (resins business) was sold to MAPEI After the disposals of the Industrie business lines, SMAC was then able to focus on its core “Travaux” (ins
Farcana Announces Gateway: Showdown - Playtest Kicks Off April 30th, with a 1,000,000 $FAR token prize pool!25.4.2024 17:40:00 CEST | Press release
Farcana, a highly anticipated competitive, team-based hero shooter, announces Gateway: Showdown, a public playtest event taking place from April 30th to May 4th, 2024. This playtest serves as a crucial opportunity for Farcana to gather valuable player feedback, showcase the latest iteration of the game before its official launch and offer players a chance to claim a portion of the 1,000,000 $FAR token prize pool. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240425936808/en/ Farcana Announces Gateway Showdown - Playtest Kicks Off April 30th, with a 1,000,000 $FAR token prize pool! (Photo: AETOSWire) Gateway: Showdown welcomes all aspiring heroes with a signup process designed for ease and accessibility. Players can visit the official Farcana website at https://www.farcana.com to download the game client, create an account, and be automatically enrolled in the playtest. Every match played during the event will contribute to
Antognolla at International Hospitality Investment Forum: Growing Interest in the Italian Market from Hotel Operators and Investors25.4.2024 16:39:00 CEST | Press release
Antognolla Resort & Residences joined world-class hospitality experts at the Hospitality Investment Forum EMEA (IHIF EMEA) on 15-17 April in Berlin. With over 2,500 attendees this year, IHIF EMEA remains one of the largest gatherings of industry professionals in the region. Hospitality experts and event participants reaffirmed the growing interest among hotel operators in Italy, evident from the number of prestigious international brands entering the Italian market. The hospitality market in the country is becoming more identity-driven, with the majority of hotel keys in the upscale and luxury category being branded. International operators are increasingly attracted to the country year by year: almost 70% of the properties in the pipeline will belong to international chains by 2026. Andrey Yakunin, Chairman of the Board of Directors of Antognolla Resort & Residences commented: “As international experts discussed during IHIF, identity-driven, branded projects are set to become the lead