Virgin Atlantic Airways Selects Quintiq to Optimize Ground Staff Planning for the Ultimate Passenger Experience
Quintiq, a Dassault Systèmes company and global leader in supply chain planning and optimization (SCP&O), announced today that its application has been selected by Virgin Atlantic Airways to plan and optimize ground staff at London Heathrow Airport Terminal 3.
Virgin Atlantic’s mission to embrace the human spirit and let it fly comes to life at London Heathrow Airport Terminal 3, the hub of the airline’s operations. Prior to Quintiq, Virgin Atlantic planned its customer-facing terminal staff with a standalone system and spreadsheets. The airline found it challenging in staff planning terms to realize its vision of offering the best passenger experience while keeping staff happy and costs low. With Quintiq, Virgin Atlantic adopts an innovative demand-driven approach to staff planning that takes its lead from the flight schedule. This approach covers all planning horizons and rostering of ground staff. Virgin Atlantic’s planners can combine a future flight schedule with the predicted passenger numbers to model operations and identify staffing requirements. Queuing at check-in is better managed, as the system suggests the number of check-in desks needed. With increased visibility of demand, planners evaluate headcount requirements of future schedules. Planners are equipped to make decisions on the day of operations to make sure that scheduled coverage meets the demand derived from the flight schedule. This results in optimal coverage at all times.
The Quintiq advantage is particularly powerful in cases of a sudden change, such as a flight cancellation. In such cases, the application alerts planners to the impact of the disruption and provide re-planning support. Quintiq also helps Virgin Atlantic cut down on overtime costs by predicting shortages days in advance, enabling the planners to adjust shift start times rather than extending shifts on the day itself.
“The desire to provide every Virgin Atlantic passenger with a fantastic experience drives everything we do. This is no different,” said John Bell, General Manager UK Airports, Virgin Atlantic. “With Quintiq supporting us to improve operational efficiencies, deliver cost savings, and keep our staff happy, we’ll be able to focus on innovating and creating new opportunities to serve our passengers even better.”
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