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Systems Maintenance Services Cited in Gartner's Third Party Maintenance Competitive Landscape

28.3.2016 14:15 | Business Wire


Systems Maintenance Services (SMS) has been identified as a Top Performer by Gartner for Third-Party Data Center and Network Maintenance for Data Center in their March 2016 report titled “Competitive Landscape: Data Center and Network Third Party Maintenance Service Providers [ID G00294372].” The report states, “The focus of this document is on Third Party Maintenance (TPM) market for data center and network support, which is maintenance provided independently from the OEMs.”

The report’s author, Christine Tenneson, is a Research Director supporting Gartner’s Managed Business and Technology services team research. Within the report she categorizes third party maintenance providers by the following named groups: Top Performers, Rising Stars, Disruptors, Stalwarts and Secondary Hardware Entrants. Top Performers are identified with the following attributes/characteristics:

“Global. Providers with significant market share today. Solid brand awareness. Well-developed service delivery strategy. Highly automated processes. Developed channel strategies.”

Tenneson also states, “End user interest and demand for alternatives to OEM support for data center and network maintenance is increasing, fueled by a need for cost optimization, particularly for post-warranty and EOSL data center and network devices.”

To read the entire content of this research publication, please Click Here.

“We are profoundly honored to be identified as a Top Performer in Ms. Tenneson’s research,” said Joe Scordino, Managing Director, SMS North America. “Throughout our 35-year history, awareness for post-warranty hardware support alternatives has grown, but many industries are now looking to OPEX solutions to address new costs associated with a growing list of data center business drivers. We feel this Top Performer designation is a milestone in our growth trajectory and a testament to the hard work of all our teams at SMS.”

“Our global growth and market position comes from a universal commitment to exceptional support, client-driven service innovation and through a sincerity to be ‘locally global’ for our client base,” offered John Wozniak, SMS President & CEO. “We believe this recognition is indeed a testament to the contributions of each SMS employee and we all look forward to the next 25 years as we evolve our model to address client demand from the broader global market.”

SMS Data Center Hardware Maintenance

Data Center Maintenance and Support from SMS is more than a simple break/fix service, but rather a solution that helps businesses operate more efficiently and in turn gain a competitive advantage by providing:

  • Competitively priced IT hardware maintenance and support services
  • Increased control of capital equipment expenses and a greater ROI from IT asset lifecycle extensions well beyond the OEM's End-of-Life (EoL)/End-of-Service-Life (EoSL) declaration
  • A simple-to-use interface called SMS ClearViewSM Assessment that helps clients identify assets eligible for independent maintenance, mitigate risk and quantify savings potential
  • Global availability for hardware support
  • Tailored SLAs that allow optimization of response and repair requirements for each IT asset
  • Enhanced service contract, service incident and IT asset management via SMS’ proprietary and cloud-based SaaS application, singlePoint®
  • Click here to download SMS’ latest white paper, “ClearView Assessment: Your Easiest Path to OPEX Reductions.”

About Systems Maintenance Services, Inc.

Founded in 1981, Systems Maintenance Services (SMS) is a leading global provider of managed IT asset lifecycle support services, including support for most data center brands including Cisco, IBM, HP, Dell, Sun/Oracle, EMC, Hitachi (HDS), NetApp, Lexmark and Xerox. The SMS service portfolio includes a wide range of cost-effective offerings such as hardware maintenance, IT hardware sales, asset management, product deployment, data center migrations/consolidations, remote hands-global dispatch and secure asset recycling/disposition. These services are provided worldwide via a network of SMS and affiliate-owned service centers located near most major cities in North America, Asia and Europe.

SMS is a portfolio company of Thomas H. Lee Partners, L.P., and Summit Partners. SMS is actively looking for corporate development, OEM alliance and strategic partnership opportunities. Contact us for additional information.

For more information, please visit

Contact information

Systems Maintenance Services, Inc.
Brent Anderson, 952-226-8527

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