Business Wire

Rimini Street Honored with Multiple Award Wins for Customer Service Excellence

Del

Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced it has been honored with multiple award wins from three prestigious award groups for the Company’s unwavering dedication to providing outstanding service delivery to clients around the world. Rimini Street won a total of thirteen awards across three prominent award organizations – Stevie® International Business Awards, Globee® Awards and Customer Sales and Service (CSS) World Awards® – in categories for Customer Service Department of the Year, Customer Service Leadership of the Year, Customer Service Team of the Year, Customer Service Executive of the Year, and Company of the Year.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20180926005217/en/

Rimini Street Honored with Multiple Award Wins for Customer Service Excellence (Photo: Business Wire ...

Rimini Street Honored with Multiple Award Wins for Customer Service Excellence (Photo: Business Wire)

Customer Service Achievements for Client Dedication and Delivery

Rimini Street’s Global Service Delivery (GSD) team received awards for Customer Service Department of the Year across all three award organizations based on its ultra-responsive, premium-level support provided to Oracle and SAP clients globally. Rimini Street’s GSD team provides 24/7/365 support coverage, and is made up of hundreds of expert engineers based in every major global region, who support clients with operations in 117 countries. The team provides rapid resolution to client issues via a team of highly experienced senior support engineers as well as support for custom code, performance tuning and interoperability. The Global Support team closed more than 25,000 cases across 45 countries in 2017, executed response times averaging less than five minutes for Priority 1 cases, and achieved an exceptional client satisfaction rating of 4.8 out of 5.0 (with 5.0 being “excellent”).

Furthermore, Rimini Street’s Global SAP support team earned a Stevie Award for Customer Service Team of the Year for its excellence in service delivery to SAP clients around the world. The SAP support team demonstrated its dedication by consistently meeting a 4.84 out of 5.0 rating (5.0 being “excellent”), reaching a 55% response rate on client surveys, and resolving more than 9,000 cases in 2017 and the first half of 2018. The Global Oracle Applications support team also earned awards in the Customer Service Team of the Year category, including a CSS World award and Globee award. The Oracle Application Support team earned its recognitions by responding to an average of 10,000 Service Level Agreement updates per month, closing more than 10,100 cases in 2017, and achieving a perfect score of 5 out of 5 in 70% of its case surveys.

Additional recognition was awarded to Rimini Street service delivery team individuals including:

  • Globee Award, Customer Service Executive of the Year, Craig Mackereth, group vice president of Global Support
  • CSS World Award, Customer Service Leadership of the Year and Stevie Award, Customer Service Executive of the Year, Jennifer Perry, vice president of Global SAP Support
  • Stevie Award, Product Development/Management Executive of the Year, Vicky Damelio, senior regional director, Business Solutions – EMEA
  • Stevie Award, Woman of the Year, Meloney Graham, vice president of Global Oracle Applications Support

Company Recognitions for Continued Growth

Rimini Street received a gold Stevie Award for Company of the Year, and another gold from the Globee Awards for Sales Revenue Growth of the Year for its multiple achievements across growth, expansion and customer service. The Company achieved several key milestones in 2017, most notably completing Rimini Street’s merger with GP Investments Acquisition Corp. in 2017, and beginning to trade as a publicly listed company on Nasdaq under the symbol “RMNI.” Additionally, Rimini Street expanded its award-winning support offering by growing its presence in Brazil, opening an office in France, and adding six new product lines including the launch of its next-generation advanced database security solution. The Company also announced full year net revenue for 2017 of $212.6 million, an increase of 33% year over year. In addition, the Rimini Street Foundation, established in 2015, continued its global mission to help communities in need, partnering with more than 100 charities around the world to provide financial support, in kind donations, and employee volunteer hours.

The winners for the Stevie International Business Awards will be honored at a gala dinner event on October 20, 2018. Both the CSS World Awards and Globee Awards hosted their event galas earlier this year.

“Rimini Street built its foundation on a commitment to provide exceptional customer service to clients around the world, a mission that has been steadfast since its inception thirteen years ago,” said Brian Slepko, senior vice president, Global Service Delivery at Rimini Street. “Rimini Street’s clients are always our number one priority as exemplified by the support teams’ dedication to delivering proven, world-class 24x7x365 support, and earning exceptional customer satisfaction scores. It is an honor to be recognized by these three prestigious award groups, which is strong endorsement and recognition for our best-in-class client support team and all of Rimini Street’s global employees.”

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

About the Customer Sales and Service World Awards

Customer Sales and Service World Awards is the world’s premier recognitions program created to honor industry-wide and peer achievements of individuals, teams, departments, most valuable professionals, milestones, and champions in Sales & Customer Success, Customer Service & Contact Centers, Sales and Service Enablement which includes Training, Consulting, and Outsourcing. To learn more, visit www.cssworldawards.com.

About the Globee Awards

Globee Awards were created to honor and generate industry wide recognition of the achievements and positive contributions of organizations and businesses worldwide in every area. An annual industry and peers recognition program, Globee Awards honor best companies of all types and sizes in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, best products, innovations, management and teams, women in business and the professions, and PR and marketing efforts from all over the world. Learn more about the Globee Awards at www.globeeawards.com.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,620 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit https://www.riministreet.com/, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, continued inclusion in the Russell 2000 Index in the future, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse litigation developments or in the government inquiry; the final amount and timing of any refunds from Oracle related to our litigation; our ability to raise additional equity or debt financing on favorable terms; the terms and impact of our 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities, including its common stock and its Preferred Stock; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on 10-Q filed on August 9, 2018, which disclosures amend and restate the disclosures appearing under the heading “Risk Factors” in Rimini Street’s Annual Report on Form 10-K filed on March 15, 2018, and as updated from time to time by Rimini Street’s future Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2018 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Contact information

Rimini Street, Inc.
Michelle McGlocklin, +1 925-523-8414
mmcglocklin@riministreet.com

Om Business Wire

Business Wire
Business Wire
24 Martin Lane
EC4R 0DR London

+44 20 7626 1982http://www.businesswire.co.uk

(c) 2018 Business Wire, Inc., All rights reserved.

Business Wire, a Berkshire Hathaway company, is the global leader in multiplatform press release distribution.

Følg saker fra Business Wire

Registrer deg med din epostadresse under for å få de nyeste sakene fra Business Wire på epost fortløpende. Du kan melde deg av når som helst.

Siste saker fra Business Wire

Telna Launches New eSIM Solution at MWC Barcelona 201924.2.2019 00:00:00Pressemelding

Telna, a vertically integrated Network-as-a-Service (NaaS) provider of global end-to-end connectivity solutions, today is adding eSIM technology to its platform. The new resilient and efficient eSIM architecture will be showcased at Mobile World Congress Barcelona 2019, from February 25th - February 28th at Telna’s booth in Hall 1, Stand 1B80. “eSIM technology is another example of a global trend in digital transformation set to disrupt cellular connectivity,” says Gregory Gundelfinger, CEO of Telna. “Our customers now have access to both Consumer and IoT/M2M eSIM that is bundled with the rest of our software-defined network services.” eSIM is an embedded SIM card, meaning there is no physical SIM card and no physical swapping of SIM cards. It's easy to add data plans and is endorsed by the GSMA. “The virtualization of the SIM card removes one of the largest barriers when switching between networks, the physical SIM card,” says Gundelfinger. The Telna eSIM allows users to access their

Hilton Launches New Brand, Signia Hilton, Delivering Sophisticated Travel While Reimagining Meetings and Events22.2.2019 17:00:00Pressemelding

Hilton (NYSE: HLT) today announced the launch of Signia Hilton, its dynamic, new meetings-and-events-focused brand. The portfolio of hotels is setting out to transform the industry for meeting professionals and sophisticated business travelers by infusing state-of-the-art technology and design into every aspect of the guest experience. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20190222005071/en/ The brand further reinforces Hilton’s commitment to innovation that meets the evolving needs of today’s travelers and will bring premium experiences to top urban and resort destinations around the world. “In our 100th year of hospitality, we are more focused than ever on providing exceptional experiences to all of our guests – and that includes evolving those experiences to meet their changing needs,” said Christopher J. Nassetta, president and CEO, Hilton. “We are proud to launch Signia Hilton, which exemplifies our innovative sp

Axonics® Granted Expanded CE Mark Label; First and Only Sacral Neuromodulation System Approved for Use with Full-Body MRI Scans22.2.2019 16:30:00Pressemelding

Axonics Modulation Technologies, Inc. (NASDAQ: AXNX), a medical technology company focused on the development and commercialization of novel implantable Sacral Neuromodulation (“SNM”) devices for the treatment of urinary and bowel dysfunction, announced today that it has received CE mark approval for 1.5T and 3T full-body magnetic resonance imaging (“MRI”) conditional labeling for the Axonics r-SNM® System. The Axonics r-SNM System is the only implantable SNM system that has received full-body MRI conditional labeling for sale in Europe1. Raymond W. Cohen, Chief Executive Officer of Axonics, said, “Without this labeling, any patient requiring an MRI scan on any body part below the head must have their neurostimulator surgically explanted prior to the MRI scan, resulting in an additional surgery for the patient and additional costs to patients and the healthcare system. This authorization of full-body MRI scans in Europe is another important milestone for Axonics, differentiating our te

Fantastec Joins Forces with Arsenal FC Launching Official Blockchain Collectibles App22.2.2019 14:30:00Pressemelding

Fantastec announced today its first football licensing agreement with Premier League club Arsenal FC for a new blockchain authenticated collectibles app called Fantastec SWAP. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20190222005277/en/ Arsenal players appear on Fantastec SWAP in official licensing deal (Graphic: Business Wire) London-based Fantastec is a leading sports fan technology innovator, and its blockchain based ‘SWAP’ app will have broad appeal to global sports fans, gamers and sports card collectors alike. Fantastec SWAP unlocks unique and authentic club content through the app, like player autographs and exclusive footage. With its innovative blockchain technology, fans around the world can now discover, collect and swap officially licensed club collectibles with other fans with complete trust. “Fantastec SWAP is a game-changer for international football fans as well the sports collectibles industry,” commented

Volkswagen Protects Virtual Key Sharing App with Trustonic Application Protection22.2.2019 13:42:00Pressemelding

Volkswagen is working with mobile cyber security leader Trustonic to enable customers to use smartphones to access their vehicles, and to securely share their digital car keys to grant access to others via a smartphone app. Volkswagen is using the Trustonic Application Protection (TAP) platform to secure the mobile app and ensure that sensitive information and key transfer requests are securely displayed to, and approved by, a real authenticated user on a trusted device and not by hackers or malware simulating a user or device. “The smartphone is becoming the vehicle key of the future and our We Connect service is the interface for this today in the new Volkswagen Passat,” comments Alf Pollex, Head of Infotainment and Connected Car at Volkswagen AG. “The user installs the We Connect app on their smartphone which is then authorized via the infotainment system with a Transaction Number. The Mobile Key will be compatible with Android-based Samsung devices. No mobile network connection is

Mundipharma EDO GmbH: US FDA grants Orphan Drug Designation for etoposide toniribate in relapsed/refractory biliary tract cancer22.2.2019 13:30:00Pressemelding

Mundipharma EDO GmbH, part of the Mundipharma network of independent associated companies, and Imbrium Therapeutics L.P., an operating subsidiary of Purdue Pharma L.P., today announced that the US FDA has granted Orphan Drug Designation (ODD) to etoposide toniribate for the treatment of relapsed/refractory biliary tract cancer, also known as cholangiocarcinoma.3 This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20190222005126/en/ Biliary tract cancer is a rare tumour with approximately 8,000 patients diagnosed in the US every year and 10,571 in Europe.4,5 The FDA grants ODD status to medicines intended for the treatment, diagnosis or prevention of rare diseases or disorders that affect fewer than 200,000 people in the US. Radical surgery is the only curative treatment for biliary tract cancer but, in most cases, the cancer is inoperable. Patients who fail first-line chemotherapy have limited treatment options and the standard of