Nasdaq GlobeNewswire

Maricopa Region 911 Calls on Corvil to Bolster Emergency Response Services

Del

Insight from Corvil Analytics helps assure public safety through optimal caller interaction and servicing

NEW YORK, March 28, 2018 (GLOBE NEWSWIRE) -- Maricopa Region 911, servicing the Phoenix metro area, which includes the fifth largest city in the US, has enlisted Corvil to provide real-time visibility and analytics to assure the quality, performance, and availability of critical emergency communications services across its existing Emergency Services IP network (ESInet), part of Maricopa Region 911's Next Generation 9-1-1 (NG911) deployment.

Delivering nearly 2.5 million wireless calls each year for police, fire, and medical assistance to 27 Public Service Answering Point (PSAP) locations across the region, Maricopa Region 911 provides potentially lifesaving technologies including 911 call delivery and advanced mapping to provide location intelligence using internet-based imagery to hundreds of 911 call taking positions.

Maricopa Region 911 has been moving towards VoIP call delivery, with continuity of operations as a prerequisite. This replaces analog emergency call services with digital communications services and allows for additional NG911 applications, provided over a converged network with increased service assurance requirements.  Maricopa Region 911 deployed Corvil to gain the operational intelligence required to support consistent end-to-end quality of service, with Corvil now providing visibility into the more than 70 percent of calls that have already migrated to VoIP.

"Corvil is providing analytics and actionable insight into our network traffic that previously wasn't available," said Dave Dansevicus, 911 Integrated Systems Administrator.  "Right out of the box, Corvil identified a vendor configuration issue, enabling us to proactively improve performance.  Now, these insights allow one person to get data needed to troubleshoot in minutes, where previously it would require multiple entities and could take over a day.  It seems we find a new use case enabled by Corvil every week." 

Corvil's real-time network analytics empower Maricopa Region 911 with the insight required to meet their "zero tolerance" objective for poor caller experience such as jittery, choppy or garbled calls.  Offering live and retrospective quality metrics such as mean opinion scores, jitter, and packet loss by caller number, time of day, call volumes and other call record details, Corvil delivers advanced, data-driven analytics to proactively identify service degradation, optimize performance, and respond to issues.

"We are proud and delighted to be working with Maricopa Region 911 to support such an important public safety service,"  said Dan Kennedy, Corvil VP and General Manager, Americas.  "Working together to deliver a quality service outcome, we have established a strong partnership that we believe will continue to deliver value well into the future."

Corvil is also delivering operational efficiencies. Through seamless integration with the existing IT Operations Analytics (ITOA) ecosystem, Corvil allows Maricopa Region 911 to maintain the single user interface with which all technical team members are already familiar, thereby extending Corvil intelligence to the broader team, minimizing the learning curve for expanded adoption, and shortening troubleshooting times.  Using the Corvil VoIP Performance App for a leading machine data platform, for example, Maricopa Region 911 operational team members use single-click workflows to contextually navigate to further explore more granular details and analysis within Corvil Analytics or export Corvil data to enable offline investigation or sharing with others.

"By supplying near-real-time access to accurate data that can be shared with our partners - using the tools with which we are already familiar - Corvil has already allowed us to eliminate process bottlenecks and shorten troubleshooting times.  This information also validates our data network is performing as we expect - all to ensure the highest level of 911 service to our community,"  said Dansevicus.

" Our partnership with Maricopa Region 911 exemplifies the important role operational analytics play in supporting the quality delivery, assessment, and improvement of critical services ," said David Murray, Corvil Chief Marketing and Business Development Officer.  " It also highlights the value and importance of our seamless integration with existing customer ecosystems to accelerate improved responsiveness, mean time to repair, staff productivity and customer return on investment."            

About Corvil
Corvil is the industry leader for deriving Security, Operational, and Business intelligence from network data. As companies adopt faster and smarter machine technology, it becomes critical to tap into richer and more granular machine data sources to safeguard the transparency, performance and security of critical infrastructure and business applications. The Corvil streaming analytics platform captures, decodes, and learns from network data on the fly, transforming it into machine-time intelligence for network, IT, security and business teams to operate efficiently and securely in this new machine world. Corvil uses an open architecture to integrate the power of its network data analytics with the overall IT ecosystem providing increased automation and greater operational and business value outcomes for its users. The Corvil solution is trusted by leading financial institutions to safeguard their businesses across the globe involving 354 trillion messages with a daily transaction value in excess of $1 trillion.

Learn more about Corvil: Corvil.com | Twitter | LinkedIn

Media Contact
Press Office at Corvil
+353 1 859 1040
pressoffice@corvil.com




This announcement is distributed by Nasdaq Corporate Solutions on behalf of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: Corvil via Globenewswire

Om Nasdaq GlobeNewswire

Nasdaq GlobeNewswire
Nasdaq GlobeNewswire
One Liberty Plaza - 165 Broadway
NY 10006 New York

+1 212 401 8700http://www.nasdaqomx.com

NASDAQ (NASDAQ: NDAQ) is a leading provider of trading, exchange technology, information and public company services across six continents.

Følg saker fra Nasdaq GlobeNewswire

Registrer deg med din epostadresse under for å få de nyeste sakene fra Nasdaq GlobeNewswire på epost fortløpende. Du kan melde deg av når som helst.

Siste saker fra Nasdaq GlobeNewswire

eGain Enables Conversational Customer Service Through Apple Business Chat20.7.2018 12:30Pressemelding

SUNNYVALE, Calif. and NEWBURY, United Kingdom, July 20, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement solutions, today announced its integration with Apple Business Chat. According to Gartner, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media by 2019*. Moreover, 56% of consumers surveyed in a Nielsen study would rather message a business than call customer service, and 67% expect to message businesses even more over the next two years. Key capabilities Among key capabilities of the integrated solution are: Enabling hundreds of millions of consumers on iPhone and iPad to interact with businesses through the Messages app Leverage eGain AI to infer customer intent, power bot conversations through messaging, route escalations to contact center agents, and guide agents through messaging conversations Provide immersive customer experiences with

Marcus Hiles - Texas Takes #1 Four Years in a Row in America's Top States for Business19.7.2018 23:39Pressemelding

DALLAS, July 19, 2018 (GLOBE NEWSWIRE) -- The future business scene in Texas is looking brighter than ever as the state continues to hold its place as a national leader. Growth is spreading across areas such as North Texas, Houston and San Antonio with businesses quickly expanding their operations in the state that offers some of the best in business-friendly climates and overall growth potential. Tapping into the market recently are global leaders such as Toyota, Liberty Mutual and JP Morgan who have taken advantage of the state's increasing network of commercial properties, workforce and business resources. Named by CNBC for the fourth consecutive year as America's Top State for Business, Texas scored above all 50 states on overall business competitiveness. With the business hub building on its role as a national leader for the past decade, this top rank title reflects the progress Texas has made in cementing its place in the global economy. "This national recognition comes without s

Second Quarter 2018 Results Conference Call19.7.2018 21:34Pressemelding

AURORA, Ontario, July 19, 2018 (GLOBE NEWSWIRE) -- Magna International Inc. (TSX:MG) (NYSE:MGA) SECOND QUARTER 2018 RESULTS CONFERENCE CALL WEDNESDAY - AUGUST 8th, 2018 7:30 AM ET DIAL IN NUMBERS North America Toll Free: International Toll: Webcast: 1-888-223-4641 1-416-981-9080 www.magna.com Slide presentation will be available on our website prior to the call. REBROADCAST INFORMATION Replay available 2 hours after the call until August 15, 2018 North America Toll Free: International Toll: Reservation No.: 1-800-558-5253 1-416-626-4100 21892829 INVESTOR CONTACT Louis Tonelli, Vice-President, Investor Relations louis.tonelli@magna.com, 905-726-7035 TELECONFERENCE CONTACT Nancy Hansford, Executive Assistant, Investor Relations nancy.hansford@magna.com, 905-726-7108 This announcement is distributed by Nasdaq Corporate Solutions on behalf of Nasdaq Corporate Solutions clients. The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originali

Uganda National Airlines Company Limited Signs Firm Order for Four Bombardier CRJ900 Aircraft19.7.2018 18:36Pressemelding

First operator of the new CRJ Series ATMOSPHÈRE cabin in Africa MONTREAL, July 18, 2018 (GLOBE NEWSWIRE) -- Bombardier Commercial Aircraft announced today that it has signed a firm order for four new CRJ900 regional jets with Uganda National Airlines Company. Based on the list price for the CRJ900 aircraft, the firm order is valued at approximately US$190 million. "We congratulate the Government of Uganda for the revival of its national flag carrier, and are thrilled that the new airline has selected Bombardier and the CRJ900 regional jets for its upcoming debut," said Jean-Paul Boutibou, Vice President, Sales, Middle-East and Africa, Bombardier Commercial Aircraft. "Recognized for its superior economics and efficiency, the CRJ Series aircraft have enabled airlines worldwide to serve communities with better connectivity, and we look forward to supporting the development of Uganda's regional air travel with these CRJ900 regional jets." Uganda Airlines will operate the CRJ900 in dual-cla

CrownBio Supports Excellence in Translational Research with Grant Award that Funds Innovative PDX Model Development in Immuno-Oncology19.7.2018 15:03Pressemelding

"Cancer Research Center of Lyon iPS novel PDX models formulate new immune cell focused strategies" SAN DIEGO, July 19, 2018 (GLOBE NEWSWIRE) -- Crown Bioscience, a global drug discovery and development services company providing translational platforms to advance oncology, inflammation, cardiovascular and metabolic disease research, is proud to announce the award of its Patient-Derived Xenograft (PDX) grant program to doctors Fabrice Lavial, Christophe Caux and Bertrand Dubois from the Cancer Research Center of Lyon (CRCL). The grant program was established to support oncology researchers pursuing scientific advancements in cancer using PDX technology. Following an extensive review, CrownBio's Scientific Steering Committee selected Dr. Lavial and his colleagues at the CRCL due to their project's potential to create breakthroughs in preclinical oncology strategies. Their research combines PDX and iPS cell technologies to create patient-specific, humanized models. These unique models wil

Jumio Introduces Liveness Detection for Web to Better Deter Fraud During Account Onboarding19.7.2018 14:00Pressemelding

New identity proofing functionality ensures that the person behind a Web upload verification is present and the person actually creating a new online account PALO ALTO, Calif., July 19, 2018 (GLOBE NEWSWIRE) -- Jumio, the creator of Netverify(TM) Trusted Identity as a Service (TIaaS), today announced the addition of Liveness Detection for Web to better thwart fraudsters' evolving and sophisticated attempts to assume another individual's identity. With identity verification, Jumio's approach is to first verify the government-issued ID (e.g., driver's license, passport or ID card) and ensure that it is authentic and has not been doctored. For mobile SDK customers, Jumio then requires the user to take a selfie which enables the company to compare the person in the selfie to the person pictured in the ID document. Since Netverify is an omnichannel solution, Jumio also supports identity verification via desktop webcams. This channel enables our customers to reach large market segments who a

I vårt presserom finner du alle våre siste saker, kontaktpersoner, bilder, dokumenter og annen relevant informasjon om oss.

Besøk vårt presserom