Gainsight(TM) Unveils New Solution to Drive Customer Success Through Professional Services
Gainsight for Services Success Enables Shift in Service Strategy from Hours to Outcomes
LAS VEGAS, Oct. 24, 2017 (GLOBE NEWSWIRE) -- Gainsight(TM), the Customer Success company, today unveiled a new solution on its Customer Success software platform called Gainsight for Services Success, designed exclusively for professional services teams. Now, for the first time, services teams have access to a technology platform that will enable them to drive a seamless customer journey from the handoff from sales to the realization of specific business outcomes.
Over the past 10 years, with the rise of the subscription business model, companies have increasingly begun to offer their customers new services as a way of providing value on top of their products or to drive entirely new revenue streams. According to Gartner, by 2020 more than 80% of software vendors will change their primary business model from traditional license and maintenance to subscription.
To make this shift successfully, businesses need to engage with their customers in an entirely new manner. Customers of subscription-based services are intensely focused on time-to-value as well as the achievement of specific business outcomes. As a result, the traditional approach of services organizations, which is focused on project success (time and budget), isn't enough to succeed in the subscription economy. Therefore, Gainsight is extending its Customer Success platform with Gainsight for Services Success to enable professional services organizations to quickly and efficiently onboard clients at scale, as well as measure service engagement results based on business outcomes. As a result, Gainsight for Services Success can complement an existing Professional Services Automation (PSA) solution investment which is focused on project success but missing critical customer context.
"While professional services teams have long been at the forefront of customer engagement, their tools have been very internally focused on the management and control of their project-based business," said Nick Mehta, CEO of Gainsight. "As companies shift to subscription-based offerings, they need a tool that bridges the gap between managing the internal operations of their services business and managing the higher expectations of today's customers. With our focus on Customer Success, Gainsight is uniquely positioned to help professional services teams thrive in the subscription economy."
Gainsight for Services Success Solution Highlights
Success Plans: Ensure smooth handoffs from sales by capturing the customer's desired business outcomes during the sales cycle, and stay aligned with those goals throughout the customer journey
- Customer Journey Orchestrator: Create seamless engagement across the entire customer journey using a mix of human and digital touchpoints
- Service Performance Surveys: Capture customer sentiment through a turnkey survey program to get the pulse on projects, from start to post-completion
- Service Scorecards: Tie project goals to tangible metrics to measure the impact of a project with sophisticated scorecards
- Project 360: Centralize project information, customer data, and intelligent workflow to maintain a comprehensive picture of the customer and proactively address project risk and escalations
- Proactive Calls-to-Action: Manage project risk or capitalize on a sales opportunity with automated alerts triggered by trends in data
"Giving our Onboarding Team access to Gainsight has allowed us to improve our enterprise Onboarding CSAT from 8.25 to 9.15 (out of 10) over the past 18 months," said Domenico Batteate, Program Manager, New Customer Experience at Adobe. "With Gainsight, we can streamline the onboarding experience, consistently measure the impact and ensure our customers are receiving the outcomes they purchased Adobe for."
"Gainsight has enabled us to streamline our onboarding program without compromising the experience and outcomes we can deliver," said Bharath Devanathan, Chief Customer Officer at Belong. "Giving our onboarding team the tools to contribute to the initial customer journey ensures a strong foundation for long-term customer success."
Founded in 2011, Gainsight's mission has been to deliver the technology, expertise and community companies need to turn their customers into their best growth engine. As the shift from one-time sales to recurring revenue accelerates, the only way to to drive profitable growth is to improve customer retention and expansion. According to the investment bank Pacific Crest's 2015 survey, it is 6x-8x cheaper to retain or up-sell an existing client than it is to get a new one. With a suite of offerings designed to unify customer data, provide strategic insight into your customer portfolio and drive integrated human and automated action, Gainsight is widely considered the leading provider of customer success solutions.
For More Information:
Learn more about Gainsight for Services Success: https://www.gainsight.com/customer-success-products/services-success/
- Read more about Gainsight's customers: http://www.gainsight.com/customers/
- Join Gainsight's growing team: http://www.gainsight.com/company/
Gainsight(TM), the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight's product helps you touch customers effectively, track customer health consistently and transform the way your company orients around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Adobe, Box, Cisco, DocuSign, HPE, Marketo and Workday use Gainsight to help their customers succeed at www.gainsight.com.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: Gainsight via Globenewswire
Om Nasdaq GlobeNewswire
One Liberty Plaza - 165 Broadway
NY 10006 New York
+1 212 401 8700http://www.nasdaqomx.com
NASDAQ (NASDAQ: NDAQ) is a leading provider of trading, exchange technology, information and public company services across six continents.
Følg saker fra Nasdaq GlobeNewswire
Registrer deg med din epostadresse under for å få de nyeste sakene fra Nasdaq GlobeNewswire på epost fortløpende. Du kan melde deg av når som helst.
Siste saker fra Nasdaq GlobeNewswire
Gunvor Closes Innovative US $745 Million Facility Linked to Sustainability Targets15.10.2018 12:00 | Pressemelding
Related savings will go to support new Gunvor Foundation GENEVA, Oct. 15, 2018 (GLOBE NEWSWIRE) -- Gunvor Group (“Gunvor”) has closed an innovative US $745 million secured borrowing base facility (“Facility”) that includes performance commitments related to Gunvor’s sustainability targets. Gunvor is the first energy commodities trading company to close a financing in which the interest rate will be dependent on the company’s year-on-year improvements in areas such as transparency, governance and the environment. The Facility, originally launched at US $625 million in 2012, was a renewal to provide for the working capital requirements of the company’s Antwerp and Rotterdam refineries. It was significantly oversubscribed to US $745 million through the addition of new lenders. The Facility was arranged by ING Bank, who acted as sole Coordinator and Active Bookrunner while maintaining its roles as Security Agent, Facility Agent and Fronting Bank. The structure for the sustainability target
Nasdaq Launches ESG futures in the Nordics15.10.2018 10:00 | Pressemelding
STOCKHOLM, Sweden, Oct. 15, 2018 (GLOBE NEWSWIRE) -- Nasdaq (Nasdaq: NDAQ) today announced the launch of futures based on the recently launched OMXS30 ESG Responsible index (OMXS30ESG). The product is the first exchange listed and ESG compliant index future in the world. “In recent years we have seen institutions increase efforts to integrate sustainability into their investment strategies, with the Nordic region being in the forefront of this trend,” says Alessandro Romani, Head of European Equity Derivatives at Nasdaq. “Those looking to invest in a more sustainable way need more investment products based on established and liquid indexes. Our existing OMXS30 index future contract is among the most traded in Europe and we expect to see the same interest for the ESG version.” The OMXS30ESG Index was developed in cooperation with a number of leading Nordic asset managers, including Swedbank Robur. “At Swedbank, innovation and constant development are an important part of the business, a
Telix and ANMI Expand PSMA Imaging Partnership15.10.2018 00:00 | Pressemelding
MELBOURNE, Australia and LIÈGE, Belgium, Oct. 15, 2018 (GLOBE NEWSWIRE) -- Telix Pharmaceuticals Limited (ASX.TLX) (“Telix”, the “Company”), a clinical-stage biopharmaceutical company focused on the development of diagnostic and therapeutic products based on targeted radiopharmaceuticals or “molecularly-targeted radiation” (MTR), today announced that it has expanded its partnership with Advanced Nuclear Medicine Ingredients SA (“ANMI”) for the 68Ga-HBED-CC-PSMA-11 (68Ga-PSMA) cold kit. The 68Ga-PSMA kit is developed by ANMI and commercialized by Telix for the US market where it is marketed as illumetTM . In response to considerable clinical interest in the illumetTM product, Telix has commenced scale-up manufacturing in the United States, following the recent filing of a drug master file (DMF) and the launch of several major clinical trials using the product, including the 750 patient VISION phase III trial (Endocyte, Inc.) and a 500-patient phase II study at Memorial Sloan Kettering C
Brookfield Asset Management 2018 Third Quarter Results Conference Call And Webcast12.10.2018 15:33 | Pressemelding
Date: Thursday, November 8, 2018 Time: 11:00 a.m. (Eastern Time) BROOKFIELD, NEWS, Oct. 12, 2018 (GLOBE NEWSWIRE) -- Brookfield Asset Management (NYSE:BAM)(TSX:BAM.A)(EURONEXT AMSTERDAM:BAMA): Third Quarter Conference Call You are invited to participate in Brookfield Asset Management’s 2018 Third Quarter Conference Call & Webcast on Thursday, November 8, 2018 at 11:00 a.m. (Eastern Time) to discuss with members of senior management our results and current business initiatives. These results will be released on November 8th before 7:00 a.m. (Eastern Time) and will be available following the release on our website at www.brookfield.com “News – Press Releases.” The Conference Call will also be Webcast live on our website, where it will be archived for future reference. To participate in the Conference Call, please dial (877) 255-3077 toll free in North America, or for overseas calls please dial (647) 252-4453 at approximately 10:50 a.m. The Conference Call will also be Webcast live at htt
Wasabi to Open its First European Data Center in Amsterdam11.10.2018 18:17 | Pressemelding
Provides Hot Cloud Storage Service for European Markets While Expanding Global Presence Boston, Oct. 11, 2018 (GLOBE NEWSWIRE) -- Wasabi, the hot cloud storage company, today announces plans to open its first European data center in Amsterdam, NL this coming December. With the addition of its latest data center, Wasabi will make its international debut by offering EU markets the lowest cost, highest performance cloud storage service available, now with very low latency for European customers. Wasabi’s hot cloud storage service enables companies to store their data at one-fifth the cost and 6x the speed of Amazon S3 with no additional egress fees. Wasabi customers will have more connectivity options, additional data center redundancy, automatic data replication and failover services, and faster speeds with close proximity to their own data centers. With its newest data center opening, Wasabi enables high-speed exchange between Wasabi storage and customer compute resources with multiple
SIMEX reduces trading commissions11.10.2018 16:50 | Pressemelding
American Retail Group Inc. (aka Simex Inc.) the public corporation organized in the State of Nevada, USA LAS VEGAS, Oct. 11, 2018 (GLOBE NEWSWIRE) -- (OTC: ARGB) -- SIMEX Inc. announces reducing trading commissions. Current trading commissions are set to 0.1% for both sides maker/taker which is 50% lower than before. Vassili Oxenuk, the President of SIMEX, said: "By reducing trading commissions we become more attractive to traders on the digital assets market." Trading commissions can be even reduced to 0%. SMX Token allows you to reduce the commissions when trading on the SIMEX Exchange. Commissions rate depending on the balance of the user's account*: 1 000 SMX: 0.075% Maker / 0.075% Taker. 5 000 SMX: 0.05% Maker / 0.05% Taker. 10 000 SMX: 0% Maker / 0% Taker. Contact information: Email: email@example.com Headquarters: 2300 West Sahara, Office 400, Las Vegas, 89102
I vårt presserom finner du alle våre siste saker, kontaktpersoner, bilder, dokumenter og annen relevant informasjon om oss.Besøk vårt presserom