Gainsight(TM) Unveils New Solution to Drive Customer Success Through Professional Services
Gainsight for Services Success Enables Shift in Service Strategy from Hours to Outcomes
LAS VEGAS, Oct. 24, 2017 (GLOBE NEWSWIRE) -- Gainsight(TM), the Customer Success company, today unveiled a new solution on its Customer Success software platform called Gainsight for Services Success, designed exclusively for professional services teams. Now, for the first time, services teams have access to a technology platform that will enable them to drive a seamless customer journey from the handoff from sales to the realization of specific business outcomes.
Over the past 10 years, with the rise of the subscription business model, companies have increasingly begun to offer their customers new services as a way of providing value on top of their products or to drive entirely new revenue streams. According to Gartner, by 2020 more than 80% of software vendors will change their primary business model from traditional license and maintenance to subscription.
To make this shift successfully, businesses need to engage with their customers in an entirely new manner. Customers of subscription-based services are intensely focused on time-to-value as well as the achievement of specific business outcomes. As a result, the traditional approach of services organizations, which is focused on project success (time and budget), isn't enough to succeed in the subscription economy. Therefore, Gainsight is extending its Customer Success platform with Gainsight for Services Success to enable professional services organizations to quickly and efficiently onboard clients at scale, as well as measure service engagement results based on business outcomes. As a result, Gainsight for Services Success can complement an existing Professional Services Automation (PSA) solution investment which is focused on project success but missing critical customer context.
"While professional services teams have long been at the forefront of customer engagement, their tools have been very internally focused on the management and control of their project-based business," said Nick Mehta, CEO of Gainsight. "As companies shift to subscription-based offerings, they need a tool that bridges the gap between managing the internal operations of their services business and managing the higher expectations of today's customers. With our focus on Customer Success, Gainsight is uniquely positioned to help professional services teams thrive in the subscription economy."
Gainsight for Services Success Solution Highlights
Success Plans: Ensure smooth handoffs from sales by capturing the customer's desired business outcomes during the sales cycle, and stay aligned with those goals throughout the customer journey
- Customer Journey Orchestrator: Create seamless engagement across the entire customer journey using a mix of human and digital touchpoints
- Service Performance Surveys: Capture customer sentiment through a turnkey survey program to get the pulse on projects, from start to post-completion
- Service Scorecards: Tie project goals to tangible metrics to measure the impact of a project with sophisticated scorecards
- Project 360: Centralize project information, customer data, and intelligent workflow to maintain a comprehensive picture of the customer and proactively address project risk and escalations
- Proactive Calls-to-Action: Manage project risk or capitalize on a sales opportunity with automated alerts triggered by trends in data
"Giving our Onboarding Team access to Gainsight has allowed us to improve our enterprise Onboarding CSAT from 8.25 to 9.15 (out of 10) over the past 18 months," said Domenico Batteate, Program Manager, New Customer Experience at Adobe. "With Gainsight, we can streamline the onboarding experience, consistently measure the impact and ensure our customers are receiving the outcomes they purchased Adobe for."
"Gainsight has enabled us to streamline our onboarding program without compromising the experience and outcomes we can deliver," said Bharath Devanathan, Chief Customer Officer at Belong. "Giving our onboarding team the tools to contribute to the initial customer journey ensures a strong foundation for long-term customer success."
Founded in 2011, Gainsight's mission has been to deliver the technology, expertise and community companies need to turn their customers into their best growth engine. As the shift from one-time sales to recurring revenue accelerates, the only way to to drive profitable growth is to improve customer retention and expansion. According to the investment bank Pacific Crest's 2015 survey, it is 6x-8x cheaper to retain or up-sell an existing client than it is to get a new one. With a suite of offerings designed to unify customer data, provide strategic insight into your customer portfolio and drive integrated human and automated action, Gainsight is widely considered the leading provider of customer success solutions.
For More Information:
Learn more about Gainsight for Services Success: https://www.gainsight.com/customer-success-products/services-success/
- Read more about Gainsight's customers: http://www.gainsight.com/customers/
- Join Gainsight's growing team: http://www.gainsight.com/company/
Gainsight(TM), the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight's product helps you touch customers effectively, track customer health consistently and transform the way your company orients around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Adobe, Box, Cisco, DocuSign, HPE, Marketo and Workday use Gainsight to help their customers succeed at www.gainsight.com.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: Gainsight via Globenewswire
One Liberty Plaza - 165 Broadway
NY 10006 New York
GlobeNewswire is one of the world's largest newswire distribution networks, specializing in the delivery of corporate press releases financial disclosures and multimedia content to the media, investment community, individual investors and the general public.
Følg saker fra GlobeNewswire
Registrer deg med din epostadresse under for å få de nyeste sakene fra GlobeNewswire på epost fortløpende. Du kan melde deg av når som helst.
Siste saker fra GlobeNewswire
GSA Europe’s Managing Director Elected Co-lead of CEN’s TC456 Committee15.1.2019 21:12 | Pressemelding
SAN GWANN, Malta, Jan. 15, 2019 (GLOBE NEWSWIRE) -- GSA Europe’s Managing Director Mark Pace has been elected by the Comité Européen de Normalisation (CEN) to lead the creation of a European Union online gaming reporting standard. CEN has established Technical Committee 456 to create this standard in support of online gambling supervision. GSA Europe joined Technical Committee 456 as a Liaison Organization in 2017. The Technical Committee’s mandate from the European Commission is directly aligned with work that GSA Europe has already started, namely, to create a single standard set of data elements and single standard way in which data is provided by online gambling providers to EU Member State regulatory authorities. In addition to joining and now leading the Technical Committee’s work, GSA Europe also donated their draft Regulatory Data Set and Regulatory Reporting Interface to CEN seeking to help jump-start the Committee’s work. “Joining CEN’s TC456 as a Liaison Organization, and no
Orion Biotechnology Reports Positive Results for Colorectal Cancer in Preclinical Study15.1.2019 15:00 | Pressemelding
OTTAWA, Jan. 15, 2019 (GLOBE NEWSWIRE) -- Orion Biotechnology Canada Ltd., a developer of novel medical treatments, today announced preclinical data produced in collaboration with Charles River Laboratories, evaluating the efficacy of OB-002O (5P12-RANTES) in colorectal cancer. BALB/c mice were inoculated subcutaneously with the CT-26 colorectal cancer cell line. Three days after inoculation intraperitoneal treatment was started with OB-002O, a murine anti-PD-1 antibody, OB-002 + anti-PD-1, or saline placebo. Treatment was given daily or every third day. Treatment with OB-0020 alone led to statistically significant delayed tumor growth at multiple time-points. An even more profound effect on the decrease in mean tumor volume was observed in combination cohort where animals received both, OB-0020 and the anti-PD-1 antibody (p>0.05). “There is growing awareness of the role of CCR5 antagonism as an important component of cancer immunotherapy. OB-002O is an extremely potent CCR5 antagonist
Credit Suisse Partners with CGAP on Digital Finance to Catalyze Delivery of Energy, Water and other Services to Low Income People15.1.2019 14:08 | Pressemelding
Washington/Zurich, Jan. 15, 2019 (GLOBE NEWSWIRE) -- Credit Suisse, one of the world's leading financial services providers, is partnering with the Consultative Group to Assist the Poor (CGAP) to support its work in building inclusive and responsible financial systems that help people move out of poverty, protect their economic gains and advance the broader global development agenda. CGAP is a global partnership of more than 30 leading development agencies, private foundations and national governments committed to financial inclusion as a means toward expanding opportunities for poor people. Through their engagement, CGAP and Credit Suisse will capitalize upon and leverage each other’s knowledge to further financial inclusion and its contribution toward achieving the United Nations’ Sustainable Development Goals (SDGs). Among the projects that align well with Credit Suisse’s expertise are CGAP’s work on sustainable business models that use digital finance technologies to lower the cost
TrueCommerce Recognized as a Leader in IDC MarketScape for Worldwide Multi-Enterprise Supply Chain Commerce Network15.1.2019 14:00 | Pressemelding
-- “The vendor offers a true partnership for their customers and has become an extension of their internal staff and resources to manage their supply chains,” says the report -- PITTSBURGH, Jan. 15, 2019 (GLOBE NEWSWIRE) -- TrueCommerce, a global provider of trading partner connectivity, integration and unified commerce solutions , has announced today it was positioned in the Leaders category of the IDC MarketScape for Worldwide Multi-Enterprise Supply Chain Commerce Network report. The research states that TrueCommerce offers a broad set of supply chain applications that extend far beyond traditional data transportation. “Our investments into the cutting-edge unified commerce technology and customer care allowed the company to make this qualitative leap, and we are proud to be recognized by such a reputable global research firm as IDC,” said TrueCommerce president Ross Elliott. “The report advises companies to engage with a network vendor that is at least thinking about what tomorrow
UnionBank Launches First Fully Digital Branch in the Philippines15.1.2019 13:30 | Pressemelding
Appian Cloud Platform Enables Low-Code Rapid Application Development for Powerful Process Automation RESTON, Va. and SYDNEY, Australia , Jan. 15, 2019 (GLOBE NEWSWIRE) -- Appian (NASDAQ: APPN) announces that UnionBank of the Philippines used the Appian Platform to launch its first fully digital branch. The branch, called The Ark, completely transforms the customer experience, making that experience entirely digital, including internet-connected self-service kiosks and virtual reality boxes. Unlike traditional bank branches, The Ark has done away with rows of tellers and long queues, and gone completely paperless. Customers now go to one of the self-service iPad stands stationed around the bank, where they can type in their request, significantly reducing time previously spent waiting in queues for service. “The Ark is an award-winning digital branch that provides a modern experience for our clients within a traditional brick and mortar store,” said Anna Maria Aboitiz Delgado, Head for
Magna Announces Outlook15.1.2019 11:00 | Pressemelding
Sales growth and increased EBIT Margin1 over outlook period Higher free cash flow2 in 2019-2021 period, compared to 2018-2020 AURORA, Ontario, Jan. 15, 2019 (GLOBE NEWSWIRE) -- Magna International Inc. (TSX: MG; NYSE: MGA) today announced its financial outlook for 2019 and 2021. Our outlook to 2021 anticipates continued growth in total sales and improvement in our EBIT Margin compared to 2018 despite our expectation of relatively level light vehicle production across our major end markets of North America and Europe during this same outlook period. Free cash flow is expected to increase to a cumulative total of more than $6.5 billion in the 2019-2021 timeframe as compared to over $6 billion in the 2018-2020 period, reflecting an anticipated increase in earnings and relatively level capital spending. For 2019, our sales are expected to be negatively impacted by the announced disposition of our Fluid Pressure & Controls business, net of acquisitions, and by foreign currency translation,