eGain Virtual Assistant(TM) named KMWorld Trend-Setting Product for second year in a row

Solution recognized for delivering a connected, conversational experience

SUNNYVALE, Calif., Oct. 24, 2017 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading provider of customer engagement solutions, today announced that its AI-powered solution, eGain Virtual Assistant(TM), has been named in KMWorld Magazine's list of Trend-Setting Products of 2017.

Sandra Haimila, Editor at KMWorld, said, "Each year KMWorld looks for software products that break new territory in helping organizations leverage knowledge to achieve their business goals. These products are designed, developed and perfectly timed to fill a niche in the marketplace often before users are even aware that they need such tools." eGain Virtual Assistant is a trend-setter especially because of its integration with human-assisted touchpoints, according to Haimila.

Solution highlights:

• Assists with broad range of inquiries - informational, transactional, and advisory - leveraging underlying knowledge base in the platform, website content, and online forms.
• Context-aware escalation to AI process guidance and chat in the platform.
• Secure APIs and SDKs to interact via SMS, Facebook Messenger, mobile apps and web interfaces.

"AI is the leading innovation vector in knowledge management today," said Ashu Roy, eGain CEO. "We are proud to be a KMWorld trend-setter with our enhanced AI Virtual Assistant capabilities."

eGain will showcase its new suite, eGain Solve(TM), featuring unified AI virtual assistant, knowledge management, and digital engagement capabilities at the KMWorld Knowledge Management and Enterprise Solutions Conference:

• Booth#: 400
• Venue: JW Marriott, Washington DC
• Date: November 6-9, 2017

More information

• Solution overview: eGain Virtual Assistant
• Avatars gallery: http://www.egain.com/products/virtual-assistant-gallery/
• Expert-guided production pilot at no charge: http://bit.ly/2basK93

About eGain

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit http://www.egain.com/.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

About KMWorld

KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 30,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance.

KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)

MEDIA CONTACT

Tim Cox
Zing PR on behalf of eGain Corporate
Phone: 650-888-6116
Email: tim@zingPR.com