CDK to Offer Dealers a More Open and Inclusive DMS Platform
Today, CDK Global’s International business revealed plans for an evolution of its dealer management platform that will enable automotive retailers to manage the customer journey from online to offline more efficiently and profitably. Building on CDK’s market-leading position, a new programme of openness in platform development will allow selected third-party applications to integrate with CDK’s core dealer management platform and better enable end-to-end automotive commerce.
The new move coincides with the launch of a rapid product development programme, which will enable CDK to deliver new innovations to global markets. This approach will see CDK research and development teams work more closely with retailers, partners and consumers to identify issues, explore new efficiencies and develop new products and services. Examples of recent innovations include integration between CitNow, a video capture product to increase transparency and trust in the aftersales process and the DMS, but also new products such as SmartPay in Demark, a mobile payment solution for service departments.
Neil Packham, President of CDK International, said: “The world has moved on from all customer interaction being inside a dealership. Now the digital journey plays a major role, so customer interactions can occur anywhere, at any time – often in a virtual space. We already use vehicle manufacturer interfaces to provide a more joined-up customer experience and save many work hours for dealership staff. Now, we are developing new innovations and partnerships that will complement and evolve existing products, enabling retailers to be even more efficient, effective, and profitable.”
Through its existing partnership programmes with manufacturers, CDK has already developed and released a proven suite of interfaces that allow access to multiple-systems and network-wide information within its integrated Autoline Drive DMS software.
The two-way sharing of vehicle and other data between retailers and vehicle manufacturers is an industry-first that has the potential to free-up thousands of hours for dealership staff and improve the customer experience. For example, a short code can be generated from a selected manufacturer’s online car configurator, using factory build data for exact specifications, which can then be used in dealership processes and throughout the ownership cycle.
Now, as part of CDK’s product evolution programme, retailers will have the option of integrating partner applications with the core DMS platform. Whether it is a vehicle manufacturer-mandated showroom system, dedicated CRM software or a marketing tool, CDK’s new approach will enable selected systems to integrate with the DMS platform and communicate with each other.
CDK Global invests heavily in research and development, identifying the challenges faced by automotive retailers all over the world to help develop new technologies that keep dealerships up to date with changing consumer preferences. As a technology partner for vehicle manufacturers and dealer networks, CDK helps transform retailers by enabling total integration of DMS with dealership operations, delivering innovative management and analysis tools to allow easy adoption of emerging technologies in automotive retail.
Notes to editors
About CDK Global
With more than $2 billion in revenues, CDK Global (Nasdaq:CDK) is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on evolving the automotive retail experience, CDK Global provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK's solutions automate and integrate all parts of the dealership and buying process from targeted digital advertising and marketing campaigns to the sale, financing, insuring, parts supply, repair and maintenance of vehicles.
For more information about CDK in the UK, visit www.cdkglobal.co.uk
For further information, images or comment, please contact PFPR
T: +44 (0)1622 766521
M : +44 (0)7515 060527
T: +44 (0)1622 776681
M: +44 (0)7715 075992
T: +44 (0)1622 776680
M: +44 (0)7816 906794
Om Business Wire
(c) 2018 Business Wire, Inc., All rights reserved.
Business Wire, a Berkshire Hathaway company, is the global leader in multiplatform press release distribution.
Følg saker fra Business Wire
Registrer deg med din epostadresse under for å få de nyeste sakene fra Business Wire på epost fortløpende. Du kan melde deg av når som helst.
Siste saker fra Business Wire
ABB and the Economist Launch Automation Readiness Index, Global Ranking for Robotics and Artificial Intelligence23.4.2018 14:35 | Pressemelding
South Korea, Germany and Singapore are the world’s top-ranked nations in their preparations for smoothly integrating intelligent automation into their economies, according to an index and report released today by ABB and The Economist Intelligence Unit. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20180423005873/en/ The report "The Automation Readiness Index (ARI): Who Is Ready for the Coming Wave of Innovation?" finds that even the best-prepared countries must develop even more effective education policies and training programs, as well as place a new emphasis on continual learning over the course of a career. Those policies and programs, the report recommends, must ensure that the rapid adoption of automation technologies and artificial intelligence (AI) will not leave people unprepared for the new, more human-oriented jobs that will be needed as robots and algorithms take on more of the routine tasks that can be and will
Finablr Launched To Accelerate Customer-Focused Technology Innovations23.4.2018 12:55 | Pressemelding
Noted UAE-based businessman and philanthropist, Dr. Bavaguthu Raghuram Shetty announced the creation of “Finablr”, a new holding company which, subject to regulatory approvals, will consolidate his global portfolio of financial services brands under one single umbrella. Incorporated in the UK, Finablr will provide strategic direction and oversight for the category-leading brands across its network. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20180423005741/en/ Finablr Leadership Team (L-R): Binay Shetty (Executive Director, Finablr), Dr. B.R. Shetty (Founder and Chairman, Finablr) and Promoth Manghat (Executive Director, Finablr) (Photo: AETOSWire) Finablr also seeks to drive financial enablement and empowerment by accelerating customer-focused technology innovation through R&D efforts, industry ecosystem engagements, investments and potential acquisitions. As a diversified network, Finablr will combine the cumulative indus
Abu Dhabi Fund for Development Finances US$192 Million Sheikh Khalifa bin Zayed City in Afghanistan23.4.2018 12:37 | Pressemelding
His Excellency Mohammad Ashraf Ghani, President of Afghanistan, inaugurated the Abu Dhabi Fund for Development (ADFD) financed Sheikh Khalifa bin Zayed City Housing Complex in Afghanistan. Located in the Qasaba district of Afghanistan’s capital Kabul, ADFD contributed an estimated US$192 million to the social housing development project. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20180423005711/en/ His Excellency Mohammed Saif Al Suwaidi, Director General of ADFD, during the official inauguration ceremony of the 3,330-residential unit Sheikh Khalifa bin Zayed City in Afghanistan (Photo: AETOSWire) Aimed at increasing the supply of affordable accommodation options in the country, the crucial project encompasses 3,330 residential units. Including extensive infrastructure works such as roads, water, and electricity networks and support services, the project seeks to elevate living standards for its residents through its power
Rockwell Automation Simplifies Analytics for Industrial Productivity23.4.2018 12:00 | Pressemelding
Industrial organizations must be able to quickly identify ways to tighten production schedules and maximize revenue. Gaining insight into operations and production capabilities to make informed decisions has often involved time-intensive IT projects and a highly specialized skillset. Today, Rockwell Automation expands the FactoryTalk® Analytics portfolio, a robust advanced analytics environment that empowers users with the ability to quickly and confidently make informed decisions. These latest advancements were developed to reduce the complexity of the operations environment for manufacturers and producers and their employees who are driving operations. FactoryTalk Analytics has been developed for scale, discovering and connecting data sources from the edge of the network up through the enterprise, and then intelligently fusing the information to resolve issues close to the source. At the edge or the device, this can result in near-immediate resolution of production issues. Empowered
BOC Group Announces the Release of ADONIS NP 5.5: Marking the Beginning of a New Era of Process Modelling23.4.2018 12:00 | Pressemelding
BOC Group is excited to introduce the latest edition of its BPM suite ADONIS. The revolutionary SmartHover that significantly ameliorates and facilitates the entire user experience is just one of the multiple great features ADONIS NP 5.5 brings. With every new release of its tools, BOC Group tries to learn and grow from its experience with more than 1,000 customers worldwide to be able to tailor its tools in a way that caters customer needs and use cases in the best way possible. This time, BOC Group has truly gone all out with the release of its ADONIS NP 5.5. For Tobias Rausch, ADONIS product manager, SmartHover – the flagship feature of the latest edition – is a must-have for process modelling today: “SmartHover accompanies BPMN designers step by step in modelling their business processes from scratch. This not only makes process modelling easier than before, but it also becomes just a matter of a few minutes. SmartHover also provides quick access to important features like validati
Malaysian Foundation Recognised for Refugee Support by Sharjah with USD 136,00023.4.2018 12:00 | Pressemelding
For the past couple of years, the Sharjah International Award for Refugee Advocacy and Support (SIARA) has been shining a spotlight on the achievements of unsung heroes working for refugees and stateless people at a time when the world is witnessing unprecedented levels of displacement globally, with over 65 million people forced to flee their homes, including some 21.3 million refugees. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20180423005666/en/ A picture from the activities Dignity Foundation organizes for refugee children (Photo: The Big Heart Foundation) The Dignity for Children Foundation from Malaysia, has been announced the recipient of the second edition of the award whose value was further appreciated this year to USD 136,000 (AED 500,000), in recognition of their outstanding efforts in Asia and the Middle East and North Africa (MENA) region. This year, the foundation celebrates its 20th anniversary and now prov