Cardholder Alerts Now Available to TSYS Clients in Europe
TSYS® (NYSE: TSS), today announced it will provide the payment providers it services across Europe with TSYS AlertsSM, a solution that helps cardholders monitor their accounts and prevent fraudulent activity with real-time, on-demand information using cardholder-driven communication preferences that include push notifications, SMS text messaging, voice messages and email.
“With the prevalence of today’s digitally engaged consumer in mind, TSYS Alerts helps our clients strengthen their risk management strategy and improve their cardholders’ experience by making them active participants in managing their accounts and preventing fraud,” said John Goodale, group executive, strategic markets, issuer product group, TSYS. “The new push notification functionality enables payment providers to effectively engage their cardholders with relevant and up-to-date account information strengthening the overall customer experience.”
TSYS Alerts keeps cardholders notified of card activity including posted transactions and balance transfers. The multi-channel solution provides cardholders with convenience messaging of account information like available balance, credit limit and payment due dates. Cardholders can text a predefined keyword to request this account information. TSYS AlertsSM for Fraud also notifies account holders of potentially fraudulent transactions and unauthorized usage. The interactive alerts allow consumers to effectively monitor their accounts and take immediate action in case suspicious activity occurs.
In TSYS’ 2016 U.K. Consumer Payment Study Research, 60 percent of those cardholders in the U.K. surveyed indicate they want the tools which allow them to proactively monitor, track and manage their accounts. Similarly, TSYS research found that alerts are a favorite banking feature among consumers in Germany — a preference by 69 percent of those surveyed in the 2016 study.
TSYS Alerts is available as an application program interface (API) for full or partial integration into issuers’ existing customer servicing solutions, allowing for easy implementation and speed to market.
TSYS® (NYSE: TSS) unlocks opportunities in payments for payment providers, businesses and consumers. Our headquarters are in Columbus, Georgia, USA, and we operate in more than 80 countries with local offices across the Americas, EMEA and Asia-Pacific.
We provide seamless, secure and innovative solutions across the payments spectrum — from issuer processing and merchant acquiring to prepaid program management — delivered through partnership and expertise. We succeed because we put people, and their needs, at the heart of every decision. It’s an approach we call ‘People-Centered Payments®’.
Our industry is changing every day — and we’re leading the way towards the payments of tomorrow. We routinely post all important information on our website. For more, visit us at tsys.com.
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