Axway Challenges CEOs to Boldly Transform Their Approach to Customer Experience by 2020
Axway (Paris:AXW) (Euronext: AXW.PA), a catalyst for transformation, today unveiled its call to action for organizations to meet the rapidly increasing demands of digitally empowered customers. As customers clamor for more choice, responsiveness and personalization, Axway predicts by 2020, organizations will completely rethink existing business processes by co-creating the customer experience with other constituents in the customers’ journey. This will spur new value creation not previously achievable by a single organization or sole line of business.
Traditionally, organizations have adopted an omnichannel approach to unify the customer experience, but this is often not sufficient or successful in delivering a ROI. Going forward, Axway believes that organizations have no choice but to leverage data from a vast array of internal and external data sources to meet customer needs and stay competitive. To do this, organizations need to tap into ecosystems of employees, suppliers, partners, and developers – what Axway calls customer experience networks – whether the customer is in a B2B or B2C industry.
“While all CEOs have been investing in technology for decades to improve the customer experience, in many ways, technology has actually pushed customers away rather than engage them,” said Jeanine Banks, executive vice president, global products and solutions, Axway. “By taking a more holistic approach that focuses on being open to co-innovation with constituents, while also capitalizing on insights from internal and external data sources, organization leaders can realize their transformational power and inspire their customers to push their digital boundaries.”
Customer experience networks form, shape and evolve the customer journey for various types of consumers including shoppers, patients, homeowners, drivers, travelers and professionals, and more. Organizations that previously lacked a unified and real-time view of customer experiences can now broker or participate in their customers’ ecosystems to gain visibility into complete customer journeys across enterprise and third-party touch points. With customer experience networks, enterprises will be able to:
- Continuously anticipate and adapt to changing market conditions and customer expectations
- Quickly design and introduce new products and services to differentiate themselves from their competition
- Easily collaborate with new stakeholders across value chains that were not accessible before
- Efficiently develop, launch, and industrialize new business models to capitalize on new revenue streams and grow their bottom line
“Axway has clearly recognized that data is the core currency of digital business engagement models and the context of how data is processed, integrated, and subsequently analyzed to derive actionable insights is critical for ensuring close alignment with customer expectations,” said Saurabh Sharma, senior analyst, Ovum.1
1Ovum, On the Radar: Axway AMPLIFY™ Platform, Saurabh Sharma, December 2016
Follow @Axway: #APIFirst #Digital Business
Axway (Euronext: AXW.PA) is a catalyst for transformation. With Axway AMPLIFY™, our cloud-enabled data integration and engagement platform, leading brands better anticipate, adapt and scale to meet ever changing customer expectations. Our unified, API-first approach connects data from anywhere, fuels millions of apps and delivers real-time analytics to build customer experience networks. From idea to execution, we help make the future possible for more than 11,000 organizations in 100 countries. To learn more about Axway, visit www.axway.com.
Blanc & Otus
Simon Jones, 415-856-5155
Om Business Wire
Business Wire, a Berkshire Hathaway company, is the global leader in multiplatform press release distribution.
Følg saker fra Business Wire
Registrer deg med din epostadresse under for å få de nyeste sakene fra Business Wire på epost fortløpende. Du kan melde deg av når som helst.
Siste saker fra Business Wire
Disaronno: The Mixing Star Makes a Step Change and Looks to Innovation16.1.2018 16:06 | Pressemelding
After 10 years of competitions involving bartenders from different countries who were challenged to showcase the mixability of Disaronno, Disaronno’s contest The Mixing Star has changed direction. Convinced that trends today move on channels other than a performance in front of a jury, Disaronno, the most consumed Italian liqueur in the world and the brand embodying the coolest soul of Made in Italy, has transformed The Mixing Star to Innovation Hunter, a social media based "exploration" with a mission: identifying innovative trends in mixology and movers and shakers in the field, in the UK and around the world, filming and sharing them with the community of bartending experts. In London, Milan and Amsterdam Disaronno has selected a few bartenders who are revolutionizing the field. The ways in which they express innovation have been collected in a set of stylish short movies specially made by Disaronno. The protagonists are available on The Mixing Star Facebook page and YouTube channel
Christie’s Announces Public Preview Tour Dates for The Collection of Peggy and David Rockefeller16.1.2018 15:54 | Pressemelding
Christie’s is pleased to confirm additional dates and locations for public preview exhibitions of the Collection of Peggy and David Rockefeller. Following the unveiling of early highlights in Hong Kong last November, Christie’s will now tour property to its flagship galleries in London (February 21 – March 8), Beijing (April 6 - 7), Los Angeles (April 6 – 12), and Shanghai (April 10 - 11), leading up to the auctions at Christie’s Rockefeller Center in New York in late spring. With each stop on the pre-sale tour, additional works of art and objects will be unveiled, revealing new facets of this storied, multi-category collection. The exhibitions, which are open to the public, are sponsored in partnership with private aviation company VistaJet. As a guide for collectors, Christie’s has launched a special issue of Christie’s Magazine dedicated to the Collection of Peggy and David Rockefeller. The issue re-acquaints readers with the Rockefeller family’s unique place in American history, an
Continuum Accelerates Global Expansion with Portland Europe16.1.2018 15:00 | Pressemelding
Continuum ®, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, today announced that it has signed a distribution agreement with Portland Europe, a leading distributor of scalable software solutions for the reseller channel throughout the Benelux region. The partnership will provide Portland Europe’s wide network of managed solution providers (MSPs) in the Benelux region with access to Continuum’s fully-managed remote monitoring and management (RMM) platform, powered by the company’s network operations center (NOC). Continuum’s platform has been proven to enable MSPs to efficiently manage thousands of customer endpoints, giving them back the resources to focus on higher-end, more profitable tasks at a time when skilled IT workers are highly sought-after. As opposed to having to correspond with multiple vendors, Portland Europe customers will benefit from having Continuum serve as a single point of con
ACAMS Reaches New Milestone — 60,000 Members16.1.2018 14:30 | Pressemelding
The Association of Certified Anti-Money Laundering Specialists (ACAMS) — the largest Anti-Money Laundering (AML) and financial crime prevention organization for financial crime prevention professionals — has reached a record 60,000 members worldwide. “Reaching the 60,000 membership milestone is a testament to the dedication and commitment of our members in striving for continuous learning and career advancement,” said Tim McClinton, president and managing director at ACAMS. “Our priority for the coming year is to continue the momentum by expanding our product suite in an effort to provide current, impactful and relevant training in the field of AML and financial crime prevention.” Based in Miami, Fla., and with offices throughout the world, ACAMS offers the CAMS certification training and exam in 11 languages and hosts localized chapter events in 29 countries. ACAMS has gained significant traction with its CAMS certification in fast-growing regions like Asia and the Middle East. Hue Da
Andersen Global Continues Expansion in Dubai with GN Global Consulting16.1.2018 14:30 | Pressemelding
Andersen Global is pleased to announce an added presence in Dubai via a Collaboration Agreement with GN Global Consulting, a tax firm led by Partner Abdul Wahid Nagda. GN Global Consulting is an affiliate of Griffin Nagda, one of the oldest independent accounting firms in Dubai. The collaboration with GN Global Consulting demonstrates Andersen’s larger expansion strategy in the Middle East. Abdul Wahid Nagda commented, “We have built our reputation based on quality, integrity, and providing superior services, and we look forward to working with a firm that shares these same values. The collaboration with Andersen Global will help us develop better solutions and provide even more outstanding cross-border services to our clientele.” GN Global Consulting provides a range of tax services to both businesses and individuals within the United Arab Emirates and across the globe. The firm specializes in strategic tax planning, international tax consulting, U.S. tax consulting and filing, and es
Led by Oncology Sector, Life Sciences Deal Market Value Increases in 2017 Despite Downward Trend in Deal Volume16.1.2018 14:24 | Pressemelding
Clarivate Analytics, the global leader in providing trusted insights and analytics to accelerate the pace of innovation, has revealed that the market value of the most innovative and impactful global life sciences transactions of 2017 increased by 6% totaling US $364 billion, despite a decrease in overall deal volume. The transactions nominated for the annual Clarivate Cortellis Deal of the Year Awards include licensing and mergers and acquisitions. The announcement of the nominees at the 36th Annual J.P. Morgan Healthcare Conference in San Francisco coincided with the Clarivate Deals and Portfolio Annual Review presentation – the foremost independent analysis of the economic trends shaping the life sciences sector in 2017. Clarivate’s Deals and Portfolio Annual Review showcased a deep-dive analysis of 4,234 life sciences transactions. While overall the aggregate dollar value for deals increased from 2016, deal volume dropped by approximately 3% and saw contractions in almost every typ
I vårt presserom finner du alle våre siste saker, kontaktpersoner, bilder, dokumenter og annen relevant informasjon om oss.Besøk vårt presserom